ICMI Workforce Management Bootcamp

ICMI's workforce management bootcamp is a comprehensive training program for contact center leaders. Learn more and register here.

Beth Gauthier-Jenkin

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Supervisors to Leaders - ICMI @ Dreamforce 2010 Handout - Macklin

ICMI – Call Center Training, Courses, Events, Programs

Melissa Rogers - Director of Renewal Analysts - GBS Benefits, Inc

Free Call Center & Customer Service Training Tools – ICMI

Laura Grimes - CEO - Harrington Consulting Group, Inc

Workforce Management - ICMI @ Dreamforce 2010 Handout - Brent

The Leading Issue with David Smith - CMI

Workforce Management - ICMI @ Dreamforce 2010 Handout - Brent

Workforce Management - ICMI @ Dreamforce 2010 Handout - Brent

Free Call Center & Customer Service Training Tools – ICMI

What is workforce management? A process for ensuring employee