Number of Calls Analysed

How Many Calls How many calls per agent per month do you analyse for quality purposes? I was expecting the average answer to come out in the region of 4-6 calls per month. However the survey is showing a different [&hellip.

Data analytics of call log data to identify caller behaviour patterns from a mental health and well-being helpline - Siobhan O'Neill, Raymond R Bond, Alexander Grigorash, Colette Ramsey, Cherie Armour, Maurice D

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Navy - Capacity Analysis Data Calls - Pearl Harbor, HI; Guam; Coronado, CA; Little Creek, VA; New London, CT; Kings Bay, GA - UNT Digital Library

New Customer Service Analytics for Webex Calling Multi-Tenant. - Imagicle

Comprehensive Analysis of Ultrasonic Vocalizations in a Mouse Model of Fragile X Syndrome Reveals Limited, Call Type Specific Deficits

Analysis Of The First Call To 911

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Solved A nonprofit organization is interested in predicting

Maximizing the Benefits of Hotline Data: Analysis and Benchmarking